How can we help?

Contact accounts@avolaunch.com for Sage Accounting Connector support, billing questions, refund requests, privacy questions or account-deletion requests.

Connection problems

Include your connector account email, the action you attempted, the approximate time and any error message. Your connector account email may differ from your Sage or AI-assistant email.

Do not send passwords, API keys, payment-card details or password-reset links. Redact customer information from screenshots unless it is needed to explain the issue.

Password recovery

Request a password-reset email. After resetting, reconnect the connector in your AI assistant using your new password.

Subscription management

Sign in to manage billing, update your payment method or cancel through Stripe. Removing the app from your AI assistant does not itself cancel the subscription.

Account deletion

Email us from your registered connector account address to request deletion. We may need to verify ownership before processing your request. Deleting the connector account does not delete your accounting records in Sage.