Terms of service

Last updated: 5 October 2026

The service and its provider

These terms apply to Sage Accounting Connector, operated by Avolaunch Technologies Ltd (England and Wales company 14600671), Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. Contact accounts@avolaunch.com.

The connector provides read-only access to supported Sage Accounting records through a connected AI assistant. It is an independent integration; Sage and the AI providers operate their own services under their own terms. The initial launch is for UK Sage Accounting customers. Other regions and AI integrations are not promised until confirmed as available.

Your account and permissions

You must have authority to connect the Sage account and disclose its records to your chosen AI assistant. Keep login details secure and contact us if you suspect unauthorised access. You remain responsible for the information you choose to retrieve and for complying with Sage's and your AI provider's terms.

Do not use the service to access another person's account without permission, bypass access restrictions, interfere with the service or process data unlawfully.

Subscriptions and payment

A separate connector subscription is required. Your existing Sage and AI subscriptions are not included. Before you purchase on our website, checkout will show the applicable currency, recurring price, billing interval and any applicable taxes. Stripe processes payment.

Subscriptions renew at the interval agreed at checkout until cancelled. We will disclose material price changes before they apply and allow you to cancel before being charged the changed price. Public registration and purchasing will be enabled only when the website checkout is available.

Cancellation and refunds

You can cancel through the billing portal or request help at accounts@avolaunch.com. Ordinary subscription cancellation stops future renewals and takes effect at the end of the paid billing period. Access continues until then, unless a refund, account deletion or security restriction ends it earlier.

Removing the connector from your AI assistant or revoking Sage authorisation does not itself cancel billing. Cancelling billing does not automatically delete your connector account.

Ordinary cancellation does not automatically generate a refund for unused days. Contact support to request a refund; we will consider the circumstances and honour applicable statutory rights. Nothing in these terms removes rights to cancel, obtain a refund or seek another remedy under applicable consumer law, including any cooling-off rights. Starting to use the service does not by itself waive those rights.

Results and availability

The connector cannot create, edit or delete Sage accounting records or execute money transfers. It retrieves paginated results; a single response may not include every record. Available fields depend on your Sage permissions, product plan and the underlying API.

Check important results against Sage. AI-generated summaries can contain mistakes; the connector is not professional accounting, tax or investment advice. You remain responsible for accounting decisions and filings.

Availability depends on Sage, your AI provider, hosting and payment services. We do not promise uninterrupted availability. Report faults to support so we can investigate and provide appropriate remedies.

Privacy and account deletion

Our privacy policy explains the information processed. Email accounts@avolaunch.com to request account deletion. We will verify ownership and delete connector account data under our control within 30 days, subject to legally required retention. Your accounting records remain in Sage.

Suspension and ending the service

We may restrict access where necessary for security, unlawful use or a serious breach of these terms. Where practicable, we will explain the reason and give you a chance to resolve it. If we discontinue paid service, we will provide reasonable notice and address unused prepaid service and statutory remedies as applicable.

Responsibility and applicable law

Nothing excludes liability or rights that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. These terms are governed by the law of England and Wales, without limiting mandatory protections or court rights available to consumers in their place of residence.

Changes and contact

We may update these terms to reflect service or legal changes. Material changes will be communicated before they take effect where required. For questions, complaints, cancellation or refund requests, email accounts@avolaunch.com.